on Oct 19th, 2007Mona “The Hammer” Shaw Pounds Comcast
Customer service, I think we can all agree, is not what it used to be in the age before technology replaced human beings on the other end of the help line. The indeterminable wait that results from calling a customer service line produces only one result: apoplexy, which, translated from the Greek means seizure. Your anger is so extreme that it causes your brain to hemorrhage and seek vengeance against those who fail to satisfy your needs.
Mona Shaw thought installing phone, cable and the internet from Comcast would be a proverbial piece of sales cake. After all, the ads and commercials sell the notion that your happiness is their profitable bliss. Well, let’s just say things got ugly. So ugly that Mona picked up a hammer and paid a visit to those anonymous folks down at her local Comcast office. She started with the phone, smashing it with her hammer, and proceeded to terrorize everyone in the office. Why? Because she wanted them to feel what she felt when dealing with customer service.
Mona: “They thought just because we’re old enough to get Social Security that we lack both brains and backbone.” Mona “The Hammer” Shaw, as she is now known around town, showed old Comcast her backbone…now if only Comcast would connect her to the internet backbone, maybe, just maybe, she’d be able to start blogging about her experiences. Our suggestion: Call Mona when you have trouble with customer service. We have a feeling “The Hammer” now has the clout to get some customer service satisfaction (unlike the other Hammer, Tom Delay, who whimpered off into obscurity after proving his stupidity in trying to bludgeon U.S. citizens into believing he had their best interests at heart while in office!).